Returns Policy - CustomStitched.nl

At CustomStitched.nl, we create unique hoodies and sweaters with personalized designs, completely tailored to your needs. Because these products are customized specifically for you, specific return policies apply. Please read our policy carefully below:

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1. Personalized products
Our products are custom-made for you based on your choices, such as text, hoodie color, and design color. Therefore, personalized items cannot be returned or exchanged unless there was an error on our part.

Exceptions where returns are possible:
- Production errors: If the product you received does not match the specifications in your order, for example incorrect text, color or size.
- Damage during delivery: If the product arrived damaged.

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2. Check your order carefully
To avoid any misunderstandings, please check your order carefully before placing it. Make sure the text, colors, and sizes are entered correctly. Please note that personalized choices are final after placing the order.

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3. Return procedure in exceptional cases
In case of a manufacturing defect or damage, you can submit a return request by following these steps:
- Please contact us within seven days of receipt.
- Please state your order number and attach clear photos of the problem.
- Our team will review your request and contact you within three business days to resolve the issue.

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4. General terms and conditions
Personalized products cannot be changed or canceled after the order has been placed. Returns without prior approval will not be accepted.

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We appreciate your understanding of our policy and will do our best to ensure you're satisfied with your unique product. If you have any questions, please feel free to contact our customer service.